Orient new team members and assist ongoing team members with continually improving job performance.Report on team member performance and mission-related objectives.Help guide team members to ensure the work is done well.

Allocate and assign day-to-day tasks to team members according to best fit and skills for the job.Support team members in hitting their monthly and quarterly targets.Build and expand the existing Enterprise Onboarding Processes.Coach and streamline processes related to how we onboard customers, build rapport, and put plans in place that influence the broader Customer Success metrics and processes.You’ll get to know the product, our culture, the Onboarding and Customer Success processes, what and how we track and report, and the people you'll be working with.While not required, it will allow you to quickly gain confidence in this role. It’s a bonus if you have personal experience with 1Password or another password manager.Feedback, learning, and growing are some of your favorite words.A proven track record in successful Enterprise Implementations.Familiarity with the acronyms SCIM, AD, CLI, SSO, and SaaS.Experience with managing customer implementations and relationships.A leader who helps to build and foster a strong and supportive team culture.Someone who works well with internal teams, balancing team and customer’s success with company needs and opportunities.You’re passionate about discovering an individual’s needs, and you ask strong, open-ended questions that help you learn more about them.Your style is concise and empathetic – with a balance of teaching and listening/learning yourself, as well as the ability to lead a conversation. Collaborating with individuals and customers excites you.Strong communication, coaching, and live training skills over email, phone, and video.Energized by the thought of building a team, strategizing, creating process, and being a player-coach when needed.Intrigued by data, with hundreds of thousands of customers you’ll need a mix of data driven insights and hands on customer attention.Experience building and executing a cohesive customer journey with key milestones and seamless handoffs.3+ years in building and leading teams.Ideally having spent time focusing on the SaaS and/or security space. 5+ years experience in an Enterprise Onboarding/Implementation/Project Management function.Ideally with broad experience across the customer lifecycle. 7+ years in a Customer Success function.

1password family upgrade